Effective Date: 15 January 2026

Lawnitex (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

 

  1. Who We Are

Business Name: Lawnitex
Website: https://www.lawnitex.co.za
WhatsApp: +27 61 580 7186
General Enquiries: hello@lawnitex.co.za
Sales Enquiries: sales@lawnitex.co.za

Social Media:

 

  1. Information We Collect

We may collect the following personal information:

2.1 Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Delivery address
  • Location details

2.2 Transaction Information

  • Order details
  • Products purchased
  • Payment confirmation information

(Note: We do not store full card details.)

2.3 Site Assessment Information

  • Property details
  • Uploaded images
  • Lawn size measurements
  • Project requirements

2.4 Technical Data

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

 

  1. How We Collect Information

We collect information when you:

  • Submit a contact form
  • Request a site assessment
  • Place an order
  • Upload images
  • Subscribe to updates
  • Contact us via WhatsApp or email
  • Interact with our website

 

  1. How We Use Your Information

We use your personal information to:

  • Provide quotations
  • Process orders
  • Deliver products and services
  • Schedule site assessments
  • Respond to enquiries
  • Improve our services
  • Send order confirmations
  • Provide customer support
  • Comply with legal obligations

We do not sell your personal information.

 

  1. Legal Basis for Processing (POPIA Compliance)

We process your information based on:

  • Your consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

 

  1. Sharing of Information

We may share information with:

  • Installation teams
  • Delivery partners
  • Payment processors
  • IT and hosting providers
  • Regulatory authorities (if legally required)

All third parties are required to maintain confidentiality and data protection standards.

 

  1. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve website performance
  • Analyse website traffic
  • Remember user preferences
  • Support marketing and analytics

You can disable cookies in your browser settings.

 

  1. Data Security

We implement reasonable technical and organisational measures to protect your personal information against:

  • Loss
  • Misuse
  • Unauthorised access
  • Disclosure
  • Alteration

However, no online transmission is completely secure.

 

  1. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal and tax obligations
  • Resolve disputes

 

  1. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Regulator

To exercise your rights, contact us at:

📧 hello@lawnitex.co.za
📱 WhatsApp: +27 61 580 7186

 

  1. Third-Party Links

Our website may contain links to third-party websites. Lawnitex is not responsible for the privacy practices of external sites.

 

  1. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

 

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

 

  1. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Lawnitex
Email: hello@lawnitex.co.za
Sales: sales@lawnitex.co.za
WhatsApp: +27 61 580 7186